SMS terms

Effective October 12, 2026

Program

Worklight Answering is a trade name of Porchlight Answering LLC, Sandy, Utah. We send text messages from our own registered number to business owners who use our service and to people who ask us for information.

What we send

• To business customers: a text for each new lead or call our service answers for your business (caller name, number, address and what they need), booking confirmations, a weekly report of calls answered and jobs booked, and account and billing notices.
• To people who ask: our demo line number, a sign-up link or an answer to the question you asked us.

We do not send texts to phone numbers we find in directories or on websites. We text only people who have agreed to receive them.

How you opt in

• Business customers opt in during sign-up by checking an unchecked box agreeing to receive lead alerts and account texts at the mobile number they provide.
• On a phone call: you ask us to text you, or say yes when we ask "Can I text you the demo number?" We record the date, time and method of your consent.
• By text: you send a text to our number first.
• On our website: you check an unchecked consent box on a form that asks for your mobile number. The box states the message types, that frequency varies, that message and data rates may apply, and how to reply STOP or HELP.

How often

Message frequency varies. Business customers receive one text per new lead plus a weekly report, so volume depends on how many calls their line gets. People who ask us for information typically receive 1 to 3 messages.

Cost

Message and data rates may apply, based on your mobile plan. We do not charge you for texts.

Opting out and getting help

• Reply STOP to any text to stop receiving them. We will send one message confirming you are unsubscribed and then no more texts unless you opt in again.
• Reply START to opt back in.
• Reply HELP for help, or email hello@worklightanswering.com.
• Business customers who stop lead alerts can still see every lead in their call log and Monday report.

Texts sent for our business customers

Some businesses use our service to text their own callers back, for example to confirm a booking. Those texts come from that business's own registered number, on that business's behalf and under its consent. Reply STOP to that number to stop them, or contact the business directly.

Carriers and delivery

Supported on major U.S. carriers. Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed.

Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties, except the service providers that deliver our messages. See our privacy policy for details.

Changes

We may update these terms and will post changes on this page with a new effective date.

Contact

Porchlight Answering LLC, doing business as Worklight Answering
Sandy, Utah
hello@worklightanswering.com